Delivery Times & Process
Standard Delivery: 2-3 working days from dispatch.(bank holidays excluded)
When your order is marked “Completed” this means it has been processed and is ready for dispatch. Once your order has been dispatched, we will send you tracking information via the email address you used at checkout. Orders placed before 2pm (Mon-Fri) will be dispatched on the same day except for in extremely busy periods and excluding Bank Holidays.
All items will be posted within 24 hours of order being placed , all orders will be avaliable on track and trace and will require a signature upon delivery
Postage is fixed price of £5.95 for U.K, WALES, SCOTLAND(inland), NORTHERN IRELAND.
If the order has been processed and paid for without selecting the correct delivery area price then we may contact you to settle the difference in cost.
Order Tracking
All of Planet of the vapes Carlisle parcels are sent via a tracked service. You will be sent tracking information via the email address you checked out with. This email can sometimes go to junk. Tracking will be sent as your order is dispatched.
Delivery & Returns T&C’s
1. Planet of the vapes Carlisle is committed to, where possible, reducing negative effects on the environment and for such reason has taken the decision to not include returns forms to reduce paper waste.A Returns address can be requested immediatly from us directly. Once a returns form is filled out, we will then issue with a number to include and address to return the product to.
2. We have a 28 day returns policy where products can be returned to planet of the vapes Carlisle if you change your mind. This is subject to the item being in complete original form and packaging. An item being returned must be unopened and unused including the cellophane film which contains the serial number where applicable.
3. Once we receive your item and inspect that it meets the above standard, we will process a full refund within 3-4 working days. If a product received is damaged or does not work as it should, we will issue a refund despite the product being opened.
4. Planet of the vapes Carlisle will not pay for the cost of returning a product where the customer does not like the product or changes their mind under their statutory rights as a consumer.
5. Situations where planet of the vapes Carlisle will pay the cost of a return;
- The item received is damaged on delivery
- The item does not function in the way it should as described by the manufacturer, including any product that won’t switch on.
- The item is the wrong item that was ordered.
6. If an incorrect address is provided by the customer and the order has been processed and dispatched, planet of the vapes Carlisle will not pay for the cost of a replacement parcel or refund the customer.
7. We recommend that if you are returning an item you have purchased, the quickest way to get a replacement is to purchase the product again and then once we receive your item and inspect it, will issue a refund for the original purchase.
8. Planet of the vapes Carlisle is not responsible for any delays in delivery that is outside of our control, including but not limited to; courier strikes, lost items by our delivery agent, adverse weather conditions, delivery agent ceases to exist as a business.
9. We will refund you where applicable under these terms via the payment method you used to make the purchase with. Planet of the vapes Carlisle reserves the right to refuse a refund at our discretion so long as this fits within the law and does not affect your rights as a customer.
10. Sale items CAN NOT be returned under any circumstances.